|
 Dear Valued
Customer,
Happy New Year!
We hope you had
a great Festive Season and a good start to
2008.
Galileo Hong Kong's monthly Newsletter is
ready again and we hope you enjoy reading it!
There is
lots of interesting news this month and you could click on the
relevant content heading below to go straight to that news
item.
Do let us know if you have any questions
or ask your Account Manager. Alternatively, you can always
email us with your comments and/or suggestions at
hkg@galileo.com.
|
 |
 Celebrate a
Prosperous Chinese New Year with Galileo's CNY
Promotion!
|
From 26th November 2007 till 3rd February
2008, book on Galileo and stand to win very attractive Chinese
New Year prizes in three different ways.
1. Fortnightly US$288 Draws - Click
here for the winner
list
| Qualifying Periods |
Winners |
Fortnight 1
26 Nov - 9 Dec
|
Derek Yeh, Travel Service,
Taiwan
Constellation Travels, Philippines
|
Fortnight 2
10 Dec - 23 Dec
|
Carlson Wagonlit Travel,
HK
Airborne 7 Travel, Philippines |
Fortnight 3
24 Dec - 6 Jan
|
Serangoon Air Travel,
Singapore
Ji Ping Tour, Taiwan
| The next round's
winner may be you! Don't miss the
chance!
2. Grand Draw for Thousands
of Galileo Reward Points for 38,888 or
88,888
3. Special "Auspicious" Prizes to
win a bonus of USD1,888 or USD2,888
The response so far
has been fantastic, so please take immediate action and
increase your bookings on Galileo now and increase your chance
of winning some of these great prizes. Remember to queue your
PNR's to QEB/HKG/99.
Please
click here for details & forms in English and in Chinese for your
action.
|
 Our
Greater Global Reach means your're never out of
touch |
If you cannot go to the below link, please click
here for English &
Chinese
|
| Win a luxury resort
experience in The Royal Phuket Yacht
Club |
 The Royal Phuket Yacht Club invites all
Galileo connected Travel Agents in Singapore, Malaysia and
Hong Kong to participate in this exciting competition during
15 January 2008 - 15 March 2008.
Three lucky
winners will stand a chance to win a once-in-a-lifetime resort
experience in the tranquil and serene beaches of Nai Harn,
Phuket at one of the Phuket's mose exclusive beach
resorts.
Prizes are:
1.
1st Prize : 4-night in The Royal Phuket Yacht Club's Top-tier
Suite;
2.
2nd Prize : 3-night in The Royal Phuket Yacht Club's Junior
Suite;
3.
3rd Prize : 3-night in The Royal Phuket Yacht Club's Deluxe
Suite;
Simply answer all 3 questions
featured in the January or February issue of Galileo
e-newsletter correctly. Please click here for competition
details & form.
So, remember to complete the
attached form and fax to + 66 76 289 016 to win a fantastic
prize! |
| Galileo Rewards
Redemption |
 We are pleased to advise that all the
redemption claims of Galileo Rewards coupons are in process.
Your Account Manager will deliver the coupon to you before
Chinese New Year. If you have any questions, please feel to
contact him /
her. |
 CZ e-ticket update -
FOID |
 Please be reminded to update the correct
FOID in the booking file upon issuance of e-ticket plated on
China Southern Airlines (CZ). Below is the acceptable
format(s) of FOID for CZ:
ID number or Home Return Card
number: SI.P1/SSRFOIDCZHK1/NIA12345678
Passport number:
SI.P1/SSRFOIDCZHK1/PP987654321
The same information can
be found under GC*HKG/109. Failure to update the FOID may
cause inconvenience to passengers upon check-in.
|
 Interline
e-ticket with CX and
MU
|
| CX/MU IET
is activated in Galileo. However, CX has confirmed that MU is
not yet ready and IET should be disallowed. Please do not
issue any CX e-ticket with MU as part of the itinerary. System
table is to be updated soon. |
| Viewtrip
Redesign |
 Galileo Viewtrip is a web-based tool that
enables travelers to view, print and email their itineraries,
electronic tickets and electronic expense receipts. As part of
Galileo and Worldspan integration efforts, we will be
re-introducing the Viewtrip product as Travelport ViewTrip.
Galileo ViewTrip will be updated with Travelport colors but
will retain its current style and navigation. Galileo ViewTrip
will benefit from 3 new content links. In addition,
itineraries containing hotel segments will include links to
hotel property images.
click here for
more. |
 GDS distribution
costs for illegitimate segments
|
Proper
GDS usage is crucial to airlines in managing their cost and
seat inventory. Cathay Pacific Airways (CX) and Dragonair (KA)
request your support in reducing abuse to achieve distribution
effectiveness. Effective 01 January 2008, CX and KA will
impose a country wide charge back policy to tackle the high
GDS costs and abuse. Click here for the
announcement, which was also posted on www.cxagents.com.
We urge you
and your other agency staff to adhere to some basic booking
guidelines and continue to refer to these guidelines
as part of your daily routine of making, amending and
cancelling ALL of your bookings in any GDS. This will
avoid unnecessary costs and hassles for all parties
concerned.
|
 Do
I need to update the e-ticket record after date
change? |
 Definitely YES. Please reconfirm with the
airlines to ensure the e-ticket record is updated with the
change. Some carriers already have instructions about how to
re-link the e-ticket record:
Cathay Pacific Airways
(CX):
1. Report the ticket number with SSR TKNM
format.
E.g. SI.TKNM*1601234567890 (passenger select and/or
segment select may be required)
2. Enter OSI to advise the
ticket is an electronic ticket: SI.CX*ET
3. End transact as
usual.
Dragonair (KA):
1. Enter the ticket number
information in Vendor remark.
E.g.: V.AKA*KA ET REVAL
KA900Y19JAN 043-1234567890
2. End transact as
usual.
For other carriers, you may refer to the
respective airline's information page via GC*HKG/40 or please
contact the Reservations departments of individual
airlines. |
| How do I display the fares for
Star Alliance
airpass? |
You can display the fares with
this entry: FDQMXQMY/UA. QMX and QMY are the dummy city pairs.
Below is the response for your
reference:
>FDQMXQMY10JAN/UA
UA QMX-QMY
DEPART
10JAN
PRIVATE FARES FOR
79E4
EUR
FARE
MIN/ XL TVL DATES TKT
DATES
CX
FARE BASIS
AP MAX FE FIRST/LAST
FIRST/LAST
1XUA 9999.00R CONVPLUS --
--/-- -- 01JAN/-
01JAN/-
2XUA 9999.00R
STARAPAF 07+ --/2M --
01JAN/-
01DEC/-
3XUA 9999.00R
STARAPAS + --/-- --
01JAN/-
01MAY/-
4XUA 9999.00R
STARAPEU -- --/-- --
01JAN/-
01DEC/-
5XUA 9999.00R
STARAPJP -- --/-- --
01JAN/-
01DEC/-
6XUA 9999.00R
STARAPNA -- --/-- --
01JAN/-
01JAN/-
7XUA 9999.00R
STARAPSP -- --/-- --
01JAN/-
01JAN/-
You can display the
related fare rules with the usual entry - FN*line number
(e.g. FN*1). Please note that these fares would not be
quoted.
|
New Training Schedule and
Arrangements for
2008 |
To
meet the requirements and training needs of our customers, we
now offer a more flexible and enhanced
training schedule during 2008.
Please look at
GC*HKG/3 for all available courses and dates or contact the
Customer Support Department for enrollment as
usual.
|
 Happy
Chinese New Year! |
 Kung Hei Fai Choi to the year of Rat!
The Chinese New Year holiday atmosphere is all
around us! The Hong Kong Galileo team wishes you all a
prosperous Chinese New Year!
May it be a
fruitful and prosperous year, with good fortune for you and
your company, with many bookings in Galileo!
Galileo Hong
Kong | |
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