Service Centre

Our Regional Service Centre team in Sydney handle up to 4,000 calls per week from travel agents throughout Australia & New Zealand. Their breadth of knowledge and experience is comprehensive, enabling them to answer all your Galileo queries.

Toll Free:                          1300 555 000

Hours of Operation:

Our professional and friendly staff are available six days a week:

The Regional Service Centre is closed on Australian national public holidays, and may be open for limited hours on NSW State public holidays.

When You Call...

The Regional Service Centre is divided into three specialised teams to ensure expert support. When your call is answered, you will be prompted to select from the following options:

For assistance with                    You should talk to                Dial

Galileo formats
Fares                                               Galileo Host Team 1                 1
Ticketing issues
Booking file issues

Galileo Software error messages
Galileo printing issues                    Equipment & Data
Connection issues                         Communication team                2
Leased hardware

CrossCheck Travel                        Business Application Team      3