Here's what just a few of our customers have to say about our products and services.
ClickPoint
"ClickPoint is a fantastic product which is helping us to make more bookings. We really like being able to view seat availability in all classes on one screen. The facility to book the outbound and inbound flights at the same time is really speeding up the booking process. This means our reservations staff are able to complete the transaction more quickly allowing them to handle more calls and ultimately make more bookings."
Chris Peristiani, Operations/Retail Manager - Cyplon
Galileo E-Ticketing
"We love the simplicity of Galileo's e-ticketing products and the ease of Auto-MCOs. We are a large agency and process a very high proportion of e-tickets. Galileo's product has made e-ticketing so straightforward for our agents which in turn benefits our customers."
Nicky Williamson, Banks Sadler Ltd
E-Tracker
''We are absolutely delighted with Galileo’s E-Tracker service and would recommend it to any TMC or travel agent. The main advantage of the service is the ability to run the reports by travel date, rather than issue date, this saves time by excluding tickets not yet due for travel. The search criteria allows us to check for specific tickets and reports are printed in an easy to read format, that can then be saved as Excel spreadsheet. Since its installation we have done nothing but sing its praises, it is really helping us run our business more efficiently.''
David Clayton, Operations Project Manager, Gray Dawes Business Travel Management
''We are huge fans of Galileo’s E-Tracker service as the advantages it offers us are fantastic. We mainly ultilise the facility as a customer service tool - it enables us to proactively approach customers on a monthly basis and show how much we can refund for them. Since its installation it has really helped us run the company more resourcefully.''
Mandy Nicod, Horncastle Executive Travel
E-Tracker is one of the most valuable products Galileo has provided for us and we cannot imagine how we managed electronic tickets without it!
We use E-Tracker to track open electronic tickets. In the past, tracking open tickets was so time-consuming that it was either not done or it cost much more in man power than the monthly charge for E-Tracker.
We now include E-Tracker when we tender for new accounts by demonstrating our ability to chase all refunds for our clients and refund them automatically with only a small administration fee. In this way, E-Tracker provides our clients with an additional service and provides Rima Travel with an additional revenue source.
E-Tracker definitely pays for itself ... and some!"
Ernie Garcia Sheriff , Managing Director, Rima Travel ltd
Galileo Leisure
“We are Galileo Leisure’s third highest booker and absolutely love the product. We are utilising the portal for a high proportion of business travellers in addition to our leisure customers. With Galileo Leisure we are able to offer our clients a value-added, easy and efficient service and we would recommend it to any agent for leisure and business bookings alike.”
Mandy Nicod, Horncastle Executive Travel
Galileo Leisure has had a positive impact on both our sales of European hotels and more importantly consultant’s confidence. The system is quick, easy to use and has an excellent availability over a range of quality hotels. In addition the accounting and administration has proved straightforward, which is very important when delivering large volumes of business. In a nutshell we were confident the system would work well but it has exceeded our expectations.
Trailfinders
Custom Fares
We find Galileo’s Custom Fares very useful in helping us to meet and exceed our customers’ expectations while also saving us time and improving company efficiency.
Our staff are saving considerable time as they no longer having to spend time searching for the best fares and are able to sell with confidence knowing that the fares they are quoting are the best possible fares for the customer. The system does all the hard work for us by searching for fares from multiple sources including published fares, our own negotiated fares and no frills carrier web sites. We particularly like the way that the results are presented allowing us to carry out fare comparisons quickly and easily.
The product further contributes toward improving efficiency by automatically adding the segment to a PNR allowing the information to be handed off to the back office for accounting purposes.
SAT Business Travel Management