'Ask Galileo' online knowledge base
The support you need, when you need it! Here you will find all the answers on the most frequently asked questions. It is fast and easy! Just type a keyword or choose a category and the Knowledge Bank will give you the answer to all your questions.
Go to Ask Galileo
Service Centre
Whether your agency is leisure or corporate, large or small, Galileo is committed to providing each of our customers with high quality services to support and assist your travel business.
Galileo's Regional Service Centre situated in Hong Kong operates five
days a week.
Email: rscasia@galileo.com
Hours of operation:
Mon - Fri: 9am to 6pm
Sat : Closed
Sun: Closed
Public holidays: Closed
Our network of local branch offices provide training facilities for Galileo Applications as well as offering on-site support.
Galileo provides weekly briefing summaries for agencies to access information about scheduled system changes, upgrades, outages, and training schedules and sales consulting.
In addition, via our hardware and service business partners we provide maintenance services and communications infrastructure as you require.
Formats Guide
Our well known Formats Guide is also available in an online version.
Go to the Formats Guide
360 Learning
Cost effective, comprehensive and flexible training available in the form of
E-learning, virtual classroom and classroom-based training.
Go to the 360 Learning portal