Does your agency need to convert people and business processes to Galileo without losing productivity?

As we make the decision to change our GDS, add applications to our system, and adopt new business processes, we are concerned about the details of the transition, from moving PNRs and client records, to training our employees and ensuring use of best practices – while continuing normal agency operations. Converting to a new system will undoubtedly change the way we work; reducing risk and speeding up the transition – both technically and from a customer service perspective -- is first priority.