Does your agency need to enable agents to work offsite?

We want to set up an agent at a home or branch office, enable an independent agent, give agents a way to log on when escorting groups, or quickly establish a corporate site -- and we need a good way to get up and running quickly and cost-effectively. Today, it takes a lot of support calls to the help desk for configuring workstations, connecting through VPNs and firewalls, and administering remote users.