Customer Assistance

Comprehensive technical support services that include: 24-hour Help Desk, application help and web-based help to provide the answers you need, when you need them

• Flexible support options provide assistance that is convenient for you
• 24-hour Help Desk is available via telephone for urgent access to technical support for applications, formats or other urgent questions and problems
• Application Help (product and format help) is available within system applications such as Focalpoint, Viewpoint and the Galileo Desktop, as well as through the Galileo 360 Portal
• Web-based Help is accessible through the Galileo 360 Portal to report a non-urgent problem to the Help Desk, access Application Help, make suggestions, download applications and access quick reference guides and support documents

Benefits of Customer Assistance to:

quickly access resources and tools to optimize system use

• Utilize 24 hour access to the product experts at Galileo’s Help Desk to increase day-to-day desktop efficiencies and optimize overall use of Galileo applications
• Use Application or Web-based Help for your non-urgent requests— because without hold time or phone costs, they save your agency valuable time and money
• Download applications, quick reference guides and support documents— that readily provide the answers you need for Galileo applications when you need them
• Increase the efficiency of your travel agents using Galileo applications by placing the comprehensive technical support services of Customer Assistance at their fingertips