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An electronic filing system for the management, sorting and storage of PNRs
- Queues are an administrative tool for the management of PNRs
- Each agency receives 100 queues with a two character naming convetion: 16 preset and 84 customizable by your agency
- Each queue allows 100 categories with four date ranges per category, expanding the filing options
- Instructions can be attached to a PNR in queue as a note to another agent working the queue
- Records can reside in multiple queues and one entry identifies all queues where the PNR was placed
increase efficiency with quality control tools- Free up agents to service clients with system filing areas that sort and hold PNR records requiring follow-up activity including lists of clients to advise, vendors to contact or tickets to issue
- Keep organized so you can prioritize tasks based on urgency and importance to maximize agency efficiency
- Simplify ticketing and PNR tracking with PNR Instructions—a note that describes what needs to be done next to a PNR on queue· Standardize workflow to ensure uniformity and quality with Queue Minders, a PNR field that can include queue, category, date, and freeform text
- Customize up to 84 non-programmatic queues to subdivide PNR queues into categories and date ranges or automatically place your PNRs in 16 programmatic queues—all to reduce paper shuffling and increase organization
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